Answers to what game communities ask before they buy.
Migration, mods, refunds, SLA, protection, and who to talk to. Every CTA links straight to checkout so buyers stay focused.
How do migrations work?
We move files, DBs, and users for RageMP, Minecraft (Paper/Forge/Fabric), and Rust. We test before we cut over DNS.
What's included protection-wise?
L3/4 scrubbing up to 17 Tbps plus custom filtering appliances (stateful XDP ingress / eBPF egress) for RageMP, Minecraft, and Rust. Status page shows live events.
Refund policy?
24-hour no-questions refund for new orders (14 days for EU clients). Beyond that, SLA credits apply for downtime.
Where are the servers?
Multiple low-latency zones with redundant network paths. We place you in the closest zone based on latency testing.
Support channel?
24/7 technicians. Discord community plus ticketing. We publish incidents to the status page.
Can I self-manage?
Yes. Root/SFTP access, backups, and optional staging slots.
Is DDoS protection included?
Yes. Advanced DDoS protection is included by default on every service with filtering tuned for games.
Do you use AI for support?
We use AI-assisted ticket routing and summaries, with humans on every shift for resolutions.